Returns & Exchanges

At Mous, we stand by the quality of our products and offer a 30-day return window for all items in their original packaging. Whether you need a different style or a full refund, our streamlined process ensures your tech protection needs are met without any hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the product in its original packaging and ensure all included accessories are inside before sealing the box securely.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return shipment.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized carrier location and keep your tracking receipt; we will process your refund once the inspection is complete.