Frequently Asked Questions
Everything you need to know about our premium protective gear.
What makes Mous cases so protective?
Our cases utilize AiroShock technology, a high-impact material that contains thousands of tiny air pockets which act as springs to dampen the impact of drops and falls.
Are Mous cases compatible with MagSafe chargers?
Yes, many of our latest case ranges are designed with integrated magnets to ensure full compatibility with MagSafe chargers and accessories.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all products in their original packaging. Please ensure the item is unused and includes all original components for a full refund.
Do your cases come with a warranty?
We offer a Limited Lifetime Warranty on our phone cases, covering any manufacturing defects or material failures under normal usage conditions.
Can I use a screen protector with a Mous case?
Our cases are designed to be compatible with most standard screen protectors, including our own range of tempered glass and hybrid film protectors.